Terms & Conditions

We aim to deliver all main land UK web orders within 5-7 working days.

Delivery charge is noted at checkout, for orders over £150 delivery will be made free of charge.

Depending on quantities goods may be required to be dispatched on a pallet.

Next working day delivery is available only where stated and the option then offered via checkout. This is for selected items only, delivery information will state this.

Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and may not arrive within 3-5 working days.

For deliveries of full pallets, or multiples thereof, you will be asked to confirm vehicle access & offloading capablility at checkout.  Confirmation means that your site can be accessed by articulated vehicles and that you have a fork lift truck available to offload the goods.

Finedrop Business Services Ltd cannot be held responsible for any issues resulting from verbal telephone orders that have not been put in writing.

Finedrop Business Services Ltd cannot be held responsible for problems or delays that occur as a result of the courier service.

For education and local authority orders placed via purchase order; We reserve the right to apply applicable carriage charges if omitted from the submitted purchase order.

Damages

If the delivery arrives and looks & sounds fine, you have until 5pm the following working day to report any damages.

If the delivery arrives and it is damaged you need to sign for it as damaged and notify us, along with photographic evidence of packaging of the damaged products within 48 hours.

Export

Please contact our sales office for a quotation on +44 (0)1684 572247

Please note goods may be sent to you in installments depending on availability. There is no additional charge for orders delivered in several consignments.

Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by Customs authorities.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, Government actions and any other similar events.

Finedrop Business Services Ltd  cannot be held responsible for problems or delays that occur as a result of the courier service.

Minimum Order

Products must be bought in their pack quantities, as listed. Where items are sold in pack quantities, these will not be separated.

Samples

Due to the cost of preparing and dispatching samples we reserve the right to make a charge to cover the costs involved. You will be notified of these prior to the charge being made if applicable.

Payment Terms

All new business will be strictly on a Proforma basis, paid via our website checkout facility.
For existing account holders payment terms are strictly 30 days net from date of invoice.
We reserve the right not to process orders if an account is outside our terms.
We reserve the right to charge interest at 2.5% per calendar month on any accounts remaining unpaid beyond the 30 days credit period.
Custom products orders cannot be cancelled once paid for.

Retention of Title & Risk

The ownership of goods supplied, the subject of an order, shall not pass to the customer until payment has been received in full by Finedrop Business Services Ltd, although the risk passes to the purchaser at time of delivery.

Returns

Goods shall not be returned without prior written authorisation from Finedrop Business Services Ltd. We ask you to email us within 48 Hours of receiving your order. From there we will instruct you as to the next step. All agreed returns must be sent to our warehouse or the warehouse instructed. To qualify for credit, all returned goods must be adequately packed and protected, still in their original shrink-wrap and in a re-saleable condition. Return transport charges will not be refunded. We charge a 20% Restocking Fee.

Photographic evidence is required to support any damage claim.

Please note that if you order a bespoke printed product they are strictly non-returnable and non-refundable.  There are no exceptions so please choose carefully before you commit to purchase.

Out of Stock Items

In the unlikely event that the product requested is out of stock, Finedrop Business Services Ltd reserves the right to supply a similar product to that selected in both colour and specification.

Part Shipments

Every effort is made to send a complete order, however we reserve the right to make part shipments due to external factors beyond our control.

Website Orders

Finedrop Business Services Ltd does not accept liability for errors and omissions within its websites and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time.